Refund policy

Return and Refund Policy

(“We” or “ACP BEAUTY”) want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund policy. Please review the details below:

1. Return Eligibility

  • Time Frame: You have [30 days] from the date of delivery to return eligible items.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened cosmetics and beauty products
  • Gift cards
  • Final sale items
  • Customized or personalized products

3. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Email us at [info@acpbeauty.com] to request a return authorization (RA) number.
  2. Package the Item: Securely package the item in its original packaging, including all accessories and documentation.
  3. Ship the Item: Ship the item back to us using a trackable shipping method. You are responsible for covering the cost of return shipping, unless the return is due to a defect or error on our part.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund within [5-10 business days]. Refunds will be issued to the original payment method used for the purchase. Please note:

  • Shipping Fees: Shipping fees are non-refundable, unless the return is due to our error or a defective product.
  • Restocking Fee: [If applicable, specify any restocking fees that may apply.]

5. Exchanges

If you would like to exchange an item for a different product, please contact us at [info@acpbeauty.com]. We will guide you through the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7 days] of delivery. We will provide instructions for returning the item and arranging a replacement or refund.

7. Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at:

  • Email: [info@acpbeauty.com]